Our days of business are Monday-Friday 8a-4p Eastern Standard Time, EST. We truly value the time we get to spend with our family, no production, order processing, or shipping occurs on weekends. We apologize for this inconvenience
Our goal is to ship your order as quickly as possible despite all of our products being handmade, our standard processing is 2-3 business days and most orders placed prior to 12p noon EST will be shipped same-day, excluding orders placed on Monday/Tuesday. Please understand processing is the time taken to prepare your order for shipment.
If you are selecting expedited shipping, your items will be shipped following our processing of your order. (In example, 2-day expedited shipping + 2-day processing = order received in 4 total business days)
If you have not received your package in 10 business days of your shipping confirmation, please contact our customer service team at firstname.lastname@example.org to better pinpoint the location of your package. In order for us to provide the best customer service, please include your full name and order number in your email
If you have more questions about our shipping policies email us at email@example.com