Frequently Asked Questions

Our days of business are Monday-Friday 8a-4p Eastern Standard Time, EST. We truly value the time we get to spend with our family, no production, order processing, or shipping occurs on weekends. We apologize for this inconvenience

Our goal is to ship your order as quickly as possible despite all of our products being handmade, our standard processing is 7 business days  

Please understand processing is the time taken to prepare your order for shipment. 

If you are selecting expedited shipping, your items will be shipped following our processing of your order. (In example, 2-day expedited shipping + 5-day processing = order received in 7 total business days)

If you have not received your package in 10 business days of your shipping confirmation, please contact our customer service team at contact@lovebombd.com to better pinpoint the location of your package. In order for us to provide the best customer service, please include your full name and order number in your email

If you have more questions about our shipping policies email us at info@lovebombd.com

Shipping fees are based on delivery location and the total weight of your items. 

• We ship via USPS discounted shipping rates, we pass this discount along to our customers!
• We offer First Class rate shipping for orders under 1lb total weight. And Priority Shipping for all Shea Butters and Orders weighing over 1lb total weight.
• Standard shipping internationally is 7-21 business days and costs are based on USPS/UPS rates.

We do ship to P.O. Boxes. In most cases we ship to APO/FPOs, US territories, Alaska and Hawaii through the US Postal Service. Delivery dates are estimates and are at the 

• Standard shipping internationally is 7-21 business days and costs are based on USPS rates.
  
• In Canada, all packages are delivered by Canada Post. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be paid by you at Customs.
  

We offer two shipping options to Canada - standard shipping for $12 over the US standard rate and express shipping for an additional US$22 over the Canadian standard rate. The express option will result in your order arriving approximately 2 days faster than an order with Canadian standard shipping. We are unable to guarantee an exact delivery date with this service.

Each product is handmade with recognizable, cruelty-free, plant-based ingredients. Please allow a processing time of 5-7 business days for your order to be prepared and packed for shipment. A shipment confirmation email will be sent which will include tracking information once your order has been shipped. 

*Processing days do not include weekends or holidays.*

Our standard processing is 5-7 business days to allow for changes to be made while we process your order. Please email our customer service to make any changes within 2 days of placing your order. Changes are not guaranteed unless confirmation is received via a customer service representative.